Privacy Policy
Last updated: October 8, 2026
The Smoke Alarm Doctor ("we," "us," or "our") respects your privacy. This policy explains what information we collect through thesmokealarmdoctor.ca and our booking process, how we use it, and the choices you have.
Information We Collect
When you request a quote, book a service, or contact us, we may collect:
- Contact information — name, phone number, email address, and service address.
- Service details — the products and services you select, appointment scheduling information, and any notes you provide.
- Payment information — processed securely through our booking partner, Jobber; we do not store full payment card details on our own servers.
- Website usage data — pages visited, general location (city/region), device and browser type, collected automatically via Google Analytics, Google Ads and the Meta (Facebook) Pixel.
How We Use Your Information
- To schedule, confirm, and provide smoke alarm installation, replacement, repair, and inspection services.
- To send appointment confirmations, service reminders, and compliance documentation.
- To respond to inquiries submitted by phone, email, or our website.
- To measure and improve the performance of our website and advertising campaigns.
Third-Party Services
We work with the following third parties, each of which has its own privacy practices:
- Jobber — powers our online booking, quoting, invoicing, and payment processing.
- Google Analytics & Google Ads — help us understand website traffic and measure advertising performance.
- Meta (Facebook) Pixel — helps us measure and improve our Facebook and Instagram advertising.
- Google Maps & Google Reviews — used to display our service area and customer reviews.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies for analytics and advertising measurement (Google Analytics, Google Ads, Meta Pixel). You can control or disable cookies through your browser settings; doing so may affect some site functionality.
Data Retention
We retain customer and service records for as long as reasonably necessary to provide our services, meet legal and tax obligations (including BC Fire Code compliance documentation), and resolve disputes.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at info@thesmokealarmdoctor.ca or 604-401-3347. We will respond within a reasonable time, consistent with applicable Canadian privacy law (including PIPEDA and BC's Personal Information Protection Act).
Security
We take reasonable administrative and technical measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
The Smoke Alarm Doctor
Serving Vancouver and the Lower Mainland, BC
Phone: 604-401-3347
Email: info@thesmokealarmdoctor.ca